Customer Services

Here to help

Find all the information you need to help with your query.


How long is the shipping time?

Your order will be delivered within 3–5 days from that you received your order fulfillment confirmation.

Is shipping free?

Free shipping with DHL Express for orders above 150 USD/EUR. Standard shipping cost is 7 USD/EUR.

Product information

What materials are used in your products?

Our jewelry is made using 925 Sterling Silver, gold vermeil and genuine gemstones. Read more about our materials here.

Are your products hypoallergenic?

Yes. Since we only use genuine Sterling Silver and gold vermeil, our jewelry is hypoallergenic.


What is your return policy?

You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item. However, the customer is responsible for all associated costs of returning the order. The product(s) must be unused, in its original packaging and in the same condition as when the product was received.

Frequently asked questions

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Get in touch

You can contact us by email, live chat or over the phone

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